Exciting New Year Offer: Get upto 30% discounts on IT training or a chance to win iPhone XS or XR. Offer valid till Ends In:
Exciting New Year Offer: Get upto 30% discounts on IT training or a chance to win iPhone XS or XR. Offer valid till

80887: Customer Service in Microsoft Dynamics CRM 2016

Key Features MONEY BACK GUARANTEE

How this works :

At Learnfly, we greatly value the trust of our patrons. Our courses are designed to deliver an effective learning experience, and have helped over half a million find their professional calling. But if you feel your course is not to your liking, we offer a 7-day money-back guarantee. Just send us a refund request within 7 days of purchase, and we will refund 100% of your payment, no questions asked!

For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms for more than 1 day.

  • Learn with practical projects and hands on real tools.
  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Official Exam & Certification.
  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.

Course Description

About the Course

The Microsoft Dynamics CRM Customer Service course focuses on how an organization can nurture customer satisfaction through automation of business processes. It provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016.

The Customer Service course guides you through the process of working with your customers in Microsoft Dynamics CRM 2016, including resolution of customer complaints and service issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Objectives

  • Introduce the basic records types and business processes that are involved in the service module
  • Analyze how to use features such as queues and the knowledge base for case management and quicker resolution times
  • Explore the Interactive Service Hub to show how it can improve and speed up customer service
  • Engage in the customer portal to increase customer satisfaction
  • Evaluate the schedule board and proper resources assigned to field service tasks for an enhanced service scheduling process

 

Target Audience

  • This course is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2016 in their organization. The training is intended for customer service representatives, service schedulers, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the application functionality.

 

Prerequisites

  • Required: Basic understanding of sales, marketing, and customer service
  • Required: Knowledge of common Microsoft Dynamics CRM record is preferred, but not required

 

Course Curriculum

Course # : 80887
Exam : Customer Service in Microsoft Dynamics CRM 2016

Drop us a query

Our alumni’s are hired by top brands

Hundreds of employers — have maximized their talent with us.

Ready to enroll for this Course? Book your slot now: