The Service Design (SD) module comes under the list of accreditations in the ITIL® Service Lifecycle work stream. It primarily put emphasis only on the design of IT services and includes the architectures, processes, policies and documentation which enable individuals to design services that meet the needs of the organization or program.
The design process is significant to the continued improvement and development of services within the IT lifecycle. This module primarily enlighten individuals with techniques that are required to develop, manage and integrate service design into the IT Service management process.
It accustom individuals with the purpose, principles and processes of service design. It further train individuals on how to organize and implement this as a part of overall service management as well as deliver guidance on technology-related activities and considerations. Individuals also learn the ways in which service design relates to the other stages of the ITIL Service Lifecycle.
Upon completion of this course, you will be proficient in the below mentioned:
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The exam format is as follows:
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