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ITIL® Service Strategy Lifecycle

  • All-inclusive first-level ITIL Intermediate training.
  • Essential study course material to qualify your ITIL® Service Strategy Lifecycle exam.
  • Get trained through global ITIL experts giving you in-depth understanding of ITIL® ITIL Service Strategy Lifecycle.

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Key Features

  • Worldwide Training Locations & Centers
  • Live Online, Classroom or On-Site Training
  • Learn from Industry Experts
  • Official Courseware & Exam
  • Money Back Guarantee
  • Choose your own Schedule
  • Discounted Pricing & Offers
  • Free bundled Self-Paced Courses access for 1 year

Course Description

About the Course

This course prepares the candidates for ITIL Intermediate Certificate: Service Strategy and it provides you with the knowledge that is required to formulate IT service strategy and also provide the vision moving in a forward direction for Service Management.  Candidates who take certification of this course gets an ability to specialize in the Service Strategy stage of the ITIL Service Lifecycle.

This course covers the principles, processes, activities, and functions of the Service Strategy in the ITIL Service Lifecycle. This not only focuses on the value of IT services but also teaches you that how you can achieve alignment with business goals. Taking certification and training of this course can also help you prepare for the exam of ITIL Intermediate Certificate. One can learn a practical approach to the processes and functions required in an IT organization.

Along with Practical approach, it also teaches you the strategic approach that helps you manage the Service portfolio and the ITIL processes that is necessary to deliver value to your business.  

Upon completion of this course, you will be proficient in the below mentioned:

  • Service Strategy
  • Principles & processes of Service Strategy
  • Roles and responsibilities within ITIL Service Strategy
  • Activities & functions related to Service Strategy Technology
  • Achieve operational excellence
  • Technology Considerations
  • Improvement and implementation of Service Strategy
  • Challenges, key performance indicators, critical success factors, risks within ITIL Service Strategy


Target Audience

  • The course is beneficial to individuals involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and Supervisory Staff.


  • Candidates who are enrolling in this course must hold the ITIL Foundation Certificate.

Course Curriculum

Course # : 867
Exam : ITIL Service Strategy Lifecycle

Schedule & Fees

For individuals Recommended

Live Virtual Classroom
Duration : 5 Days

  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.
  • Learn with practical projects and hands on real tools.
  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Official Exam & Certification.
For Individual or Group

On-Demand Classroom

  • Learn at our training locations*
  • Personalised Training
  • Official Curriculum & Courseware
  • Physical Lab Access
  • Official Exam & Certification
  • Travel Visa Assistance (Optional)
  • Tea & Snacks Facility
  • Accommodation Assitance (Optional)
  • Including other perks

*Locations are subject to availability.

For business

Corporate Training Solutions

  • All Standard features +
  • Customized Pricing for 3+ participants.
  • Tailored Course Bundling Options.
  • Blended Training Options including Live Virtual Classroom, On-Site or Classroom.
  • Staff training & monitoring via LMS(learning management system) access.
  • 24/7 dedicated account manager for support


Varun Tandon

I just completed my college and was looking for something good and professional for my guidance. On Google searches, I found this institution Learnfly. In the beginning, I was very confused that whether I should join this academy or not. But later I took training for ITIL certification program. The training that they provided was beyond my expectation. I have taken training previously but I have to say this was so far my best experience.

Mona Siddiqui
United Arab Emirates

I opted for ITIL Service Strategy Lifecycle training at Learnfly Academy. It proved to be one of the best decisions of my professional life. The instructor assigned to me was extremely thorough in every topic and gave me personal assistance even after the training hours. He entertained even the trivial queries of mine with utmost professionalism.

Tonya Harris
United States

ITIL Service Strategy Lifecycle training at Learnfly Academy has given me ample exposure to the field. The instructors were extremely knowledgeable and provided conceptual understanding for core concepts and technology. They supported me throughout the training and certification exam. I would surely recommend Learnfly academy to everyone.

Christian Reyes
United States

I am extremely impressed with my ITIL Service Strategy Lifecycle training that I had with Learnfly Academy. When I registered myself, since then I was a fan of their professional services and as expected, everything was very structured and condensed. The trainers helped me understand the concepts and techniques. I had a good experience. I will definitely give it a five star and recommend to people.


Who is the target audience for ITIL intermediate courses?

  • Chief Information Officers
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designer
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

What are the objectives of ITIL intermediate courses?

  • Know different sourcing strategies
  • Discuss the scope of service design
  • Prepare for the ITIL intermediate qualification exam
  • Key activities for design processes
  • Improve the quality of IT service provisioning
  • Evaluate service design processes
  • Extensive coverage of service design principles

What can you learn in ITIL intermediate courses?

  • Different scopes and purpose of service operations that add value to the business.
  • Different roles, challenges, and risks associated with service operations.
  • Service operations and interaction of activities in lifecycle stages.
  • The way it is organized and different roles and responsibilities.
  • Introduction of technology and implementation considerations.

What is the exam format of ITIL® Service Strategy Exam course?

The exam format is as follows:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book?

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

  • Online video lessons.
  • At the end of each module, quizzes are conducted for better understanding.
  • Mock tests are conducted.
  • Flexible training methods.
  • Work-based practical course activities.
  • Discussions as well as case studies.


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