The Service Offerings and Agreements (SOA) module comes under the accreditations listed in the ITIL® Service Capability work stream. The module puts required emphasis on the practical application of SOA practices. The practical application facilitates service catalogue with portfolio, demand, supplier and financial management.
The content of the course is primarily grounded on the best practice guidance included in the ITIL Service Strategy and ITIL Service Design publications.
The SOA course is exclusively structured to assist organizations and individuals comprehend the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement). The course also enlightens individual with how these 5 stages can offer value to organizations and projects.
Another thing which this course is eminent for is the way it endows guidance on service offerings and how they can be developed to support both business and user needs.
Upon completion of this course, you will be proficient in the below mentioned:
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The exam format is as follows:
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